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Provider News

Meet the Provider Engagement Team


Support made simple, when you need it the most. You can be confident that your questions and concerns will be answered by Provider Engagement – a new team at Samaritan Health Plans, committed to being a key resource for providers.

The Health Plans are pleased to introduce Susan “Sue” Byrd as Manager of Provider Engagement. Sue’s team serves as the main point of contact for providers with questions or concerns that may not be easily resolved by customer service.

“Our Provider Engagement team will focus on giving answers, offering tools and resources, and being dedicated to making things easier for providers,” she says.
Provider Engagement also acts as a soundboard for providers to give feedback and will manage provider education for Samaritan Health Plans and InterCommunity Health Network CCO, moving forward.

Sue says that providers can expect open, honest communication; timely responses; and a team that pays attention to their needs.

“We are excited to put an emphasis on providers’ needs, support them, and enhance their ability to take care of members.”

To connect with Provider Engagement, please Contact Us.